Bilingual Corporate Resolutions Specialist

Job Summary

A company is looking for a Bilingual Corporate Resolutions Specialist (Spanish/English).

Key Responsibilities

• Manage customer escalations and complaints to professional standards in line with company policies
• Handle inbound and outbound contacts to maintain service levels and team accountability
• Collaborate with internal teams to resolve customer issues and improve processes

Required Qualifications

• Minimum 3 years of customer service experience
• Bilingual in Spanish/English (written and verbal)
• Ability to communicate effectively with all levels of management
• Demonstrated negotiation and conflict management skills
• Proficiency in MS Outlook, Word, PowerPoint, and Excel