Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to drive customer adoption, retention, and growth.

Key Responsibilities

• Build and maintain strong relationships with customers to ensure continuous value
• Act as a trusted advisor by understanding customer goals and providing proactive recommendations
• Monitor customer health metrics and collaborate with cross-functional teams to resolve issues

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or a related field, preferably in SaaS
• Experience working with SMB customers, particularly in the automotive or heavy-duty repair industry, is a plus
• Familiarity with SaaS recurring revenue models and renewal motions
• Ability to manage multiple customer accounts and priorities effectively
• Familiarity with CRM and customer success platforms is a plus