Technical Support Associate

Job Summary

A company is looking for a Technical CS Associate to provide customer support and technical assistance.

Key Responsibilities

• Provide prompt and efficient service to customers via phone and email
• Collaborate with other support teams to ensure high-quality customer service
• Advocate for customers by identifying areas for improvement and suggesting innovative solutions

Required Qualifications

• 3+ years of customer service experience
• 2+ years of experience in technical support focused on customer success
• 2+ years supporting consumer WiFi/Mesh networking platforms
• 2+ years working with firewall configurations and service provider modems/routers
• 1+ years providing technical support for mobile devices (iOS, Android)