Call Center Team Lead

Job Summary

A company is looking for a Team Lead to manage call center employees and ensure quality service delivery.

Key Responsibilities

• Oversee a team of Customer Service Representatives and monitor service levels
• Act as an escalation point for resolving customer issues and provide coaching to team members
• Evaluate call quality and assist with staffing and training needs

Required Qualifications

• High school diploma or equivalent
• Minimum 4 years of experience in a call center environment
• At least one year of experience in a senior level job
• Must be flexible to work an 8-hour shift during operating hours (8:30am - 8pm EST, Monday-Saturday)
• Knowledge of the company's products and services is preferable