Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to work with their West coast based customers.

Key Responsibilities:

• Build strong relationships with customers and collaborate with a global CSM team
• Partner with Account Managers to create value and support customer renewals and growth
• Serve as a product expert and advocate for customer needs throughout the contract lifecycle

Required Qualifications:

• 3+ years of experience in helping Enterprise and Mid-Market customers achieve their goals
• Ability to thrive in fast-paced, growing, and deadline-driven environments
• Experience navigating an Enterprise organization's political landscape
• Proven ability to support 30-40 Mid-Market and Enterprise customers simultaneously
• Bonus points for a master's degree or equivalent experience