Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative, Technician.

Key Responsibilities

• Provide Tier I and II technical support for software, hardware, and network issues
• Analyze incoming requests and prioritize actions for resolution
• Conduct technical research and maintain network diagrams and records

Required Qualifications

• High School level reading, writing, and analytical skills
• Must be a U.S. Citizen
• Able to obtain Public Trust Clearance
• Experience with customer solutions