Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Manage support requests and ensure timely issue resolution in accordance with Service Level Agreements (SLA)
• Provide training and support to customers, facilitating meetings and collaborating with internal teams
• Document issues, escalate high priority concerns, and author knowledge base articles to assist customers

Qualifications & Requirements

• Currently based in the US
• Experience with customer support tools (e.g., ZenDesk, Jira)
• Technical aptitude to master support tools and learn new technologies
• Able to work productively with remote teams
• Comfortable in a fast-paced and dynamic work environment