Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer SEE.

Key Responsibilities

• Own, troubleshoot, and solve complex customer technical issues
• Implement end-to-end readiness programs and mentor Technical Support Engineers
• Collaborate with cross-team resources to resolve complex customer issues

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years of relevant experience OR 5+ years of relevant experience
• Ability to meet security screening requirements
• Microsoft Technology Certifications preferred
• 3+ years of troubleshooting experience in IT or technical support roles
• Experience supporting SharePoint and OneDrive for Business