Customer Success Advocate

Job Summary

A company is looking for a Customer Success Advocate to serve as a primary point of contact with customers, promoting retention and satisfaction.

Key Responsibilities

• Oversee customer health and develop strategies to address issues, ensuring client stability
• Lead customer expansion and margin opportunities, coordinating internal resources for smooth transitions
• Manage customer retention risks and off-boarding activities

Required Qualifications

• 2-3 years of experience in a corporate customer service setting
• Bachelor's Degree required
• Ability to manage multiple projects and prioritize assignments effectively
• Strong analytical skills with the ability to make timely decisions
• Comfort with ambiguity and ability to act using sound judgment