Operations Specialist - Member Support

Job Summary

A company is looking for an Operations Specialist - Member Support Services.

Key Responsibilities

• Provide exceptional customer service and assist members with troubleshooting treatment-related issues
• Manage the Member Support Services Zoom Call Center and ensure timely responses to member inquiries
• Update relevant information in the Electronic Medical Record (EMR) and collaborate with senior leadership on service improvement projects

Qualifications

• Associate's degree or equivalent experience required; Bachelor's degree preferred
• Minimum of 2 years of experience in an administrative role
• Experience in a virtual environment and familiarity with related technologies
• Fluency with Excel/spreadsheets and Google Apps
• Spanish-speaking highly preferred