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Client Support Specialist

7/9/2025

Remote

Job Summary

A company is looking for a Client Support Specialist who will provide support to orthodontic practices and their patients.

Key Responsibilities
  • Provide technical support and assistance with billing and insurance matters to clients via phone and email
  • Manage inbound and outbound communications, ensuring professional interactions and case follow-ups
  • Meet or exceed service level expectations while maintaining high-quality performance metrics
Required Qualifications
  • Bachelor's degree or equivalent experience preferred
  • 3-5 years of previous customer service experience required
  • Experience in the orthodontic, dental, or healthcare industry is a plus
  • Proficiency with Microsoft Office and/or Google Documents; experience with Salesforce or other CRM platforms preferred
  • Ability to manage a high volume of daily calls and deliver exceptional customer service

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