Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist who will provide support to orthodontic practices and their patients.

Key Responsibilities

• Provide technical support and assistance with billing and insurance matters to clients via phone and email
• Manage inbound and outbound communications, ensuring professional interactions and case follow-ups
• Meet or exceed service level expectations while maintaining high-quality performance metrics

Required Qualifications

• Bachelor's degree or equivalent experience preferred
• 3-5 years of previous customer service experience required
• Experience in the orthodontic, dental, or healthcare industry is a plus
• Proficiency with Microsoft Office and/or Google Documents; experience with Salesforce or other CRM platforms preferred
• Ability to manage a high volume of daily calls and deliver exceptional customer service