Customer Success Representative

Job Summary

A company is looking for a Customer Success Representative to provide exceptional support to customers in a remote setting.

Key Responsibilities

• Respond to customer inquiries regarding pricing, availability, order status, and shipping details
• Process customer orders accurately and ensure all specifications and information are complete
• Maintain adherence to service quality standards and the company's ISO quality management system

Required Qualifications

• High school diploma or equivalent experience (GED)
• Proven ability to engage professionally and courteously with customers
• Strong computer skills, particularly in Microsoft Office suite
• Experience or working knowledge of ERP systems, ideally SAP (preferred)
• Effective time management skills and ability to work independently