Financial Customer Service Representative

Job Summary

A company is looking for a Financial Customer Service Representative to provide exceptional service in a remote call center environment.

Key Responsibilities

• Deliver outstanding member service experiences through professional demeanor and effective troubleshooting
• Support decision-making and ensure quick and accurate resolutions for financial inquiries
• Assist both current and prospective members regarding their financial well-being

Required Qualifications

• High School Diploma or equivalent mix of education and experience
• Previous customer service experience is required
• At least six months of experience as a Member Care Representative 1 or in Digital Services
• Preferred experience in technical support or troubleshooting online and mobile banking issues
• Experience in a Call Center or Banking environment is a plus