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Customer Service Associate

7/10/2025

No location specified

Job Summary

A company is looking for a Customer Service Associate III.

Key Responsibilities
  • Handle moderate to complex inquiries related to policies and billing from customers
  • Document customer requests and complete changes to policies accurately
  • Ensure customer satisfaction and facilitate first call resolution
Required Qualifications
  • Working knowledge of insurance policies and related processes
  • Ability to manage inbound/outbound calls and other communications effectively
  • Experience in tracking and inputting data into databases
  • Familiarity with marketing campaigns and responding to related inquiries
  • Demonstrated ability to resolve routine and complex customer issues

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