Job Summary
A company is looking for a Customer Service Associate III.
Key Responsibilities
- Handle moderate to complex inquiries related to policies and billing from customers
- Document customer requests and complete changes to policies accurately
- Ensure customer satisfaction and facilitate first call resolution
Required Qualifications
- Working knowledge of insurance policies and related processes
- Ability to manage inbound/outbound calls and other communications effectively
- Experience in tracking and inputting data into databases
- Familiarity with marketing campaigns and responding to related inquiries
- Demonstrated ability to resolve routine and complex customer issues
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