Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate III.

Key Responsibilities

• Handle moderate to complex inquiries related to policies and billing from customers
• Document customer requests and complete changes to policies accurately
• Ensure customer satisfaction and facilitate first call resolution

Required Qualifications

• Working knowledge of insurance policies and related processes
• Ability to manage inbound/outbound calls and other communications effectively
• Experience in tracking and inputting data into databases
• Familiarity with marketing campaigns and responding to related inquiries
• Demonstrated ability to resolve routine and complex customer issues