Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist in the Central or East region.

Key Responsibilities

• Provide initial partner support and convey resolutions to customers
• Walk customers through problem-solving processes and provide assistance
• Assess customer issues and properly escalate incidents as needed

Required Qualifications

• Practical experience supporting Microsoft Windows Operating Systems
• Practical experience with macOS and troubleshooting common system issues
• Ability to adapt to changes in a hypergrowth environment
• Experience with system configuration/management tools such as GPO, RMMs, and SCCM
• Highly collaborative mindset and disciplined problem-solving skills