Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to oversee pre and post-sales customer success efforts.

Key Responsibilities

• Understand customer needs and technical environments to provide effective solutions
• Gain in-depth knowledge of the product and represent customer feedback internally
• Manage proof of concept processes and onboarding for enterprise customers

Required Qualifications

• 6+ years of experience in pre or post-sales customer success
• Experience with DevOps tools, cloud provisioning, Infrastructure-as-Code, or CI/CD integrations
• Expertise in cloud costs or FinOps domain
• Significant advantage for experience in a fast-growing startup