Consumer Assistance Representative

Job Summary

A company is looking for a Consumer Assistance Representative.

Key Responsibilities

• Answer calls and resolve inquiries from various consumer help lines
• Document disputes and complaints on related accounts and process written correspondence
• Ensure compliance with applicable laws and maintain current process documentation

Required Qualifications

• Experience in collections or a call center preferred
• General knowledge of computers; Microsoft Office experience preferred
• High school graduate or equivalent
• Knowledge of customer service principles and processes
• Ability to multitask and work with various computer systems