Remote Customer Service Associate

Job Summary

A company is looking for a Remote Customer Service Associate.

Key Responsibilities

• Provide courteous and efficient service to customers in line with service-level agreements (SLAs)
• Receive and process customer requests for elevator and escalator service, including data entry and technician scheduling
• Support Call Center improvement initiatives and collaborate with management on performance indicators

Required Qualifications

• Six months or more of customer service experience in a Call Center or face-to-face environment
• General knowledge of data entry and PC activities
• Consistent ability to practice proper telephone etiquette