Vice President of Customer Success

Job Summary

A company is looking for a VP of Customer Success to lead the North America Customer Success Management team.

Key Responsibilities

• Lead a team supporting a diverse portfolio of enterprise, commercial, and midmarket customers
• Ensure development and execution of impactful, insight-driven Customer Success Plans
• Build strong relationships with C-level stakeholders and conduct regular Executive Business Reviews

Required Qualifications

• Minimum of 10 years of leadership experience in technology, enterprise account management, or consulting
• Bachelor's degree in technology, business, or a related field, or equivalent experience
• Proven ability to lead high-performing, customer-facing teams in complex environments
• In-depth knowledge of Customer Experience (CX) technologies and best practices
• Demonstrated success in building relationships and influencing at the executive level