Remote Benefits Call Center Representative

Job Summary

A company is looking for a Remote Benefits Call Center Representative.

Key Responsibilities

• Handle a steady volume of incoming calls regarding employee benefits, including healthcare and retirement
• Actively listen to customers and provide comprehensive resolutions to their inquiries
• Navigate multiple systems to manage calls efficiently while maintaining a positive customer experience

Required Qualifications

• Previous customer service and/or call center experience
• High school diploma or GED
• Experience working with healthcare and employer benefits is preferred
• Ability to work a shift between 8AM-7PM, Monday-Sunday
• Must pass a criminal background check and drug test, and complete a mandatory paid training program