Customer Service Supervisor

Job Summary

A company is looking for a Customer Service Shift Supervisor - Remote.

Key Responsibilities

• Provide exceptional customer service by handling escalated issues and complex inquiries
• Serve as the primary point of contact for customer service agents, offering guidance and support
• Monitor team performance and assist in implementing customer service policies and best practices

Required Qualifications

• High school diploma or equivalent; bachelor's degree preferred
• Minimum of 5 years of customer service experience, with at least 2 years in a leadership role
• Proven experience in a customer service leadership role, preferably in a call center environment
• Familiarity with online gaming platforms, particularly in the Real Money Gaming industry
• Ability to successfully complete a background check and obtain necessary gaming licenses