IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist to provide effective technical support for staff.

Key Responsibilities

• Serve as the initial point of contact for technical assistance and conduct remote troubleshooting
• Assist in maintaining IT operations by troubleshooting hardware and software issues
• Complete onboarding and offboarding technical processes for employees

Required Qualifications

• Customer-first mindset and a passion for helping others
• Experience in a customer-facing support role (technical or non-technical)
• Ability to manage and prioritize tasks in a timely manner
• Understanding of confidentiality importance in a healthcare setting
• Aptitude for diagnosing technical issues