Technical Solutions Specialist

Job Summary

A company is looking for a Technical Solutions Specialist for Desktop Streaming Products.

Key Responsibilities

• Triage and troubleshoot customer issues, ensuring effective communication and resolution
• Collaborate with team members and document support processes and training materials
• Maintain adherence to service level agreements and manage engineering tickets for bugs

Required Qualifications

• Bachelor's degree in computer sciences or related field, or equivalent experience
• 2+ years of experience in Information Technology and/or Software Support
• Proven technical and analytical skills with a solid understanding of live video production workflows
• Experience with troubleshooting software issues on Windows and MacOS
• Ability to work independently and manage multiple tasks in a dynamic environment