Customer Engagement Specialist

Job Summary

A company is looking for a Customer Engagement Specialist to foster strong relationships with customers and enhance their experience.

Key Responsibilities

• Act as the primary point of contact for customer inquiries and ongoing communication
• Manage onboarding and training sessions for smooth adoption of services and products
• Monitor customer behavior and engagement data to identify risks and improve satisfaction

Required Qualifications

• High school diploma or GED equivalent
• 2+ years of experience in customer engagement, customer service, or account management
• Experience using CRM platforms such as Salesforce, HubSpot, or Zendesk
• Public Trust required