Bilingual Care Advocate

Job Summary

A company is looking for a Care Advocate - Bilingual.

Key Responsibilities

• Conduct high-volume outbound calls and multichannel outreach to introduce services and support program enrollment
• Build trust and rapport with patients using active listening and a compassionate approach
• Document patient interactions accurately and meet performance targets related to outreach and engagement

Required Qualifications

• Bilingual in English and Spanish
• Experience in outbound call center, inside sales, or patient engagement roles in healthcare
• Ability to manage high call volumes while maintaining empathy
• High comfort level with technology, including Google Suite and CRMs
• Excellent organizational and prioritization skills