Customer Support Associate Manager

Job Summary

A company is looking for an Associate Manager of Customer Support.

Key Responsibilities

• Manage daily workflow and capacity of Customer Support Specialists, promoting proactive problem-solving
• Act as an escalation point for complex issues while ensuring service recovery and operational efficiency
• Conduct regular 1:1s, support team members with professional development, and provide actionable feedback

Required Qualifications

• 3+ years in customer support or customer success, preferably in healthcare or tech
• 1+ years of experience supervising or mentoring others
• Familiarity with workforce data management and support metrics
• Experience managing in a fast-paced, high-volume environment
• Passionate about coaching and developing team members