Customer Engagement Manager

Job Summary

A company is looking for a Customer Engagement Manager.

Key Responsibilities

• Serve as the primary point of contact for customers, providing strategic guidance and identifying opportunities for campaign success
• Proactively identify at-risk customers and implement targeted retention strategies to enhance engagement
• Drive platform adoption by showcasing key features and promoting self-service tools for customers

Required Qualifications

• 4+ years of experience in customer success, account management, or a similar role, preferably within AdTech or MarTech
• A data-driven mindset with experience in using performance and usage data for decision-making
• Proficiency with Salesforce, Intercom, or similar platforms
• Ability to collaborate effectively across teams, including Marketing, Product, and Operations
• Adaptability to evolving processes and customer needs in a dynamic work environment