Senior Workforce Representative

Job Summary

A company is looking for a Workforce Rep Sr to support workforce operations in a remote contact center environment.

Key Responsibilities

• Develop and manage forecasting and scheduling plans for staffing needs
• Utilize WFM tools to simulate staffing requirements and create operational reports
• Collaborate with leadership to meet performance metrics and conduct load balancing

Required Qualifications

• 2+ years of experience with Excel, including pivot tables and reports
• 1+ year of experience in WFM forecasting and scheduling within contact centers
• Experience with scheduling both part-time and full-time staff
• Familiarity with operational reporting and performance metrics
• Ability to work collaboratively with leadership teams