Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities:

• Manage the overall success of the customer by planning vision and strategy, and tracking health and adoption metrics
• Serve as the primary client's contact throughout the customer lifecycle, creating success plans with clear objectives
• Network within customer accounts to drive strategic execution and deliver exceptional customer experiences

Required Qualifications:

• Strong foundation in digital marketing platforms and strategies
• Proven experience in Customer Success roles within SaaS and B2B sectors
• Significant experience in digital marketing, particularly within High Tech & Manufacturing industries
• Exceptional organizational skills, capable of leading C-level discussions