Apple Support Engineer

Job Summary

A company is looking for a Support Engineer - Mac Admin.

Key Responsibilities

• Handle support tickets for SimpleMDM from sysadmins managing Apple devices
• Diagnose and troubleshoot issues related to Apple device management and MDM commands
• Collaborate with cross-functional teams to improve customer experience and product functionality

Required Qualifications

• 3+ years of experience managing Apple devices at scale using MDM
• Expertise in macOS and iOS operating systems and troubleshooting
• Familiarity with Apple Business Manager, DEP/ADE workflows, and configuration profiles
• Basic understanding of scripting languages and REST APIs
• Strong sysadmin-level troubleshooting skills in high-context environments