Referral Support Advocacy Supervisor

Job Summary

A company is looking for a Supervisor of Referral Support Advocacy to lead a team focused on patient care and health outcomes.

Key Responsibilities

• Recruit, interview, hire, and train new staff while managing team performance against established SLAs and KPIs
• Provide oversight of a remote team, ensuring quality interactions and handling of member requests
• Promote continuous improvement by recommending changes to processes and tools to enhance department goals

Qualifications

• 3+ years of experience in healthcare, customer service, or advocacy with supervisory experience
• Experience in creating and modifying processes to meet business needs
• Detail-oriented leader with high technology fluency
• Proven track record of driving measurable efficiency results
• Strong data and analytical skills