Client Success Specialist

Job Summary

A company is looking for a Client Success Specialist - Automotive CRM.

Key Responsibilities

• Act as the primary point of contact for a portfolio of automotive clients using Salesforce-based CRM solutions
• Provide first-level CRM support, triage issues, and coordinate with technical teams for resolution
• Lead onboarding and training sessions for dealership personnel

Required Qualifications

• 5+ years of experience working with or supporting a CRM system in a dealership setting
• Deep familiarity with dealership sales and/or service processes
• Experience with tools like VinSolutions, Elead, DealerSocket, or similar
• Ability to work independently and manage time effectively in a remote work environment
• Organized and detail-oriented, with the ability to juggle multiple clients or issues