Software Support Analyst

Job Summary

A company is looking for a Software Support Analyst to join their Tier 2 IT support team.

Key Responsibilities

• Complete daily/weekly processes related to customer orders
• Service inbound tickets while adhering to company SLAs
• Identify and escalate high priority issues while maintaining work queues

Required Qualifications

• 3+ years of experience in a software support role
• Strong technical aptitude with the ability to learn software workflows
• Experience with ServiceNow preferred
• Knowledge of SQL and System Logging Tools preferred
• Ability to understand and present complex issues