Chat Advocate

Job Summary

A company is looking for a Chat Advocate.

Key Responsibilities

• Provide exceptional customer service through chat interactions, responding to inquiries promptly
• Manage multiple chats (up to three) simultaneously while maintaining quality and responsiveness
• Collaborate with various teams to process loan applications and troubleshoot customer issues

Required Qualifications

• Minimum of 2 years of customer service experience in a chat environment
• Typing speed of 60-80 words per minute with 98% accuracy
• Strong knowledge of the financial lending industry
• Ability to work under pressure and adapt quickly to change
• Detail-oriented with strong time-management skills