Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist to provide support to members via phone and email.

Key Responsibilities

• Provide exceptional customer service and manage customer database data accurately
• Process customer cases efficiently to meet departmental metrics and goals
• Collaborate with team members to improve customer experience and manage case updates

Required Qualifications

• Experience in customer service or relevant coursework
• Proficiency in Microsoft Office and experience with CRM systems
• Ability to work flexible hours and adapt to changing priorities
• Must have a private workspace with stable internet for remote work
• Spanish language skills are a plus