Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate to manage client relationships and support user inquiries.

Key Responsibilities

• Handle inbound calls and emails, building and maintaining strong relationships with clients
• Respond to client inquiries for user support and perform outbound outreach to drive service adoption
• Assist Account Managers and provide feedback to improve customer retention and satisfaction

Required Qualifications

• Relevant experience in a customer support environment
• Experience with customer support software such as Zendesk or Salesforce is a plus
• Ability to manage 40+ calls a day
• A passion for helping others succeed and a positive attitude
• Experience working collaboratively in a team setting