Creator Support Specialist

Job Summary

A company is looking for a Creator/Customer Support Specialist (100% Remote Worldwide).

Key Responsibilities

• Provide guidance and technical assistance to YouTube creators using the company's features and tools
• Act as the voice of creators by gathering feedback to improve products and services
• Deliver exceptional support and onboarding experiences to enhance customer satisfaction

Required Qualifications

• Demonstrated empathy and care for customer needs
• Ability to manage time effectively and work autonomously
• Experience in customer support, particularly in content creation technologies
• Passion for YouTube and staying updated on trends
• Willingness to work 8-hour shifts between 2:00 AM PST and 10 AM PST, Friday to Tuesday