Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist to provide support to customers and ensure satisfaction and retention.

Key Responsibilities

• Represent the company professionally while managing customer interactions and case management
• Process service orders, handle customer requests from various sources, and conduct service reviews
• Document customer interactions in Salesforce and provide training on customer portal usage

Required Qualifications

• Bachelor's degree or equivalent experience in a related field
• Minimum of one year of customer service or call center experience
• Proficiency in internet software, spreadsheet software, and presentation software
• Ability to multi-task and adapt in a fast-paced environment
• Experience with billing is a plus but not required