Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities

• Define and execute a customer success strategy focused on cross-sell, retention, and efficient management of a large customer base
• Develop data-driven playbooks for cross-sell leads and manage price increase initiatives while maintaining customer retention
• Build and lead a high-performing Customer Success team, implementing efficient operations and coaching strategies

Required Qualifications

• A university degree in accounting, finance, or business
• 5+ years of experience in leading Customer Success teams, preferably in a SaaS environment
• Ability to define strategy and execute operational plans in a high-volume, low-ACV environment
• Demonstrated ability to lead and develop a team while engaging in customer and revenue-driving activities
• Strong data-driven decision-making skills to manage performance and optimize opportunities