Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative.

Key Responsibilities

• Serve as the primary point of contact for all technical support inquiries, providing timely initial responses
• Monitor and categorize incoming support requests, ensuring organized ticket workflow and adherence to response time requirements
• Maintain and update knowledge bases, document common issues, and contribute to process improvements based on customer feedback

Required Qualifications

• 3+ years of experience in technical support, customer service, or a related field
• Strong technical knowledge and aptitude for learning complex software products
• Experience with support tools and CRM systems is a plus
• Ability to troubleshoot technical issues and provide clear solutions
• Familiarity with billing systems and subscription management