Korean Bilingual Member Coordinator

Job Summary

A company is looking for a Remote Korean Bilingual Member Engagement Coordinator.

Key Responsibilities

• Answer inbound/outbound calls to screen Medicare Advantage plan members for pre-eligibility status
• Assist members with general social programs and provide information on available community resources
• Meet performance metrics related to schedule adherence, telephone availability, and Key Performance Indicators (KPI)

Required Qualifications

• High School diploma or General Education Degree (Preferred)
• Minimum of six (6) months experience in Inbound and Outbound Call Centers with direct client interaction
• Bi-lingual in English and Korean
• Reliable high-speed internet connection and appropriate remote work environment
• Experience in benefits enrollment and social programs is a plus