Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager for North America.

Key Responsibilities:

• Manage a portfolio of strategic enterprise accounts, ensuring measurable ROI and value delivery
• Identify and nurture expansion opportunities within accounts while working towards retention and upsell targets
• Build and maintain strong relationships with client stakeholders, facilitating alignment on partnership goals

Required Qualifications:

• 5+ years of experience in Customer Success, Account Management, or a related SaaS/technology field
• Proven track record of managing enterprise customers with a focus on driving revenue growth
• Sales background with experience in running the full sales cycle
• Consultative and strategic mindset with the ability to translate customer needs into business opportunities
• Fluency in English; additional languages are a plus