Customer Support Team Lead

Job Summary

A company is looking for a Customer Support Team Lead.

Key Responsibilities

• Oversee day-to-day operations of the customer support team, ensuring high standards of customer satisfaction
• Advocate for customer needs and concerns, delivering personalized support solutions to enhance satisfaction and retention
• Monitor team performance metrics and implement strategies for optimization and efficiency

Required Qualifications

• Experience in a customer support leadership role
• Strong interpersonal skills for effective interaction with customers and stakeholders
• Proven ability to manage complex customer inquiries and complaints
• Commitment to continuous improvement in customer experience
• Ability to facilitate training sessions for team development