Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to support educators and district leaders in maximizing the impact of STEM education.

Key Responsibilities

• Develop and implement onboarding success plans and conduct virtual training for educators
• Manage relationships with school leaders and provide regular business reviews showcasing analytics and outcomes
• Identify renewal risks and upsell opportunities while documenting customer feedback for continuous improvement

Required Qualifications

• Bachelor's degree or 5+ years of relevant experience in Customer Success or K-12 EdTech implementation
• Proven track record of delivering 90% renewals in a subscription or curriculum service environment
• Familiarity with U.S. K-12 buying cycles and classroom dynamics
• Strong data orientation and experience with Salesforce and engagement analytics
• Preferred experience in teaching or instructional coaching, along with knowledge of STEM pedagogies