Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to build relationships with users and ensure their success with the platform.

Key Responsibilities

• Oversee customer lifecycle management and identify optimization areas
• Manage renewals for assigned accounts and conduct regular customer check-ins
• Lead customer training sessions and manage escalations effectively

Required Qualifications

• 2+ years of experience in customer success, sales, or account management (SaaS preferred)
• Bachelor's degree or considerable relevant work experience
• Tech-savvy with experience in various technologies (e.g., Salesforce, Outreach)
• Interest or background in life sciences preferred
• Strong multi-tasking and organizational skills