Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Solve real user problems by handling inbound questions and issues
• Debug and investigate technical issues, collaborating with engineers as needed
• Create internal tools and documentation to improve support efficiency

Required Qualifications

• Experience supporting a technical product or collaborating with engineering teams
• Strong debugging instincts and ability to analyze logs, APIs, or config files
• Ability to write clearly and empathetically to users
• Proactive in navigating ambiguity and taking ownership of tasks
• Commitment to improving support systems and processes