Care Management Support Coordinator

Job Summary

A company is looking for a Care Management Support Coordinator II to support administrative care management activities.

Key Responsibilities

• Perform outreach to members via phone to assist with care plan next steps and resources
• Connect members to health plan and community resources to ensure high-quality customer care
• Document and maintain non-clinical member records in compliance with state and regulatory requirements

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience preferred
• Experience in a call center or high volume of calls is required
• 2-3 years of healthcare medical office, facilities, and administration duties strongly preferred
• Knowledge of existing benefits and resources locally is a plus