Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Drive customer success by minimizing time-to-revenue in collaboration with relevant teams
• Exceed revenue targets through account growth and new business opportunities
• Maximize retention and mitigate churn by conducting regular check-ins and consultative meetings

Required Qualifications

• 3+ years of experience in customer-facing roles within B2B enterprise software
• Proven track record managing accounts of $500K+ ARR with cross-selling experience
• Strong understanding of SaaS, digital payments, and enterprise software, particularly in AML or fraud prevention
• Ability to build lasting relationships with C-suite executives and senior stakeholders
• Experience or desire to work at the start-up and scale-up stage of business growth