Customer Retention Representative

Job Summary

A company is looking for a Customer Retention Representative to join their remote team.

Key Responsibilities

• Handle inbound calls from policyholders intending to cancel their insurance and assist them in understanding the importance of maintaining their coverage
• Make outbound calls to collect delinquent premium payments and resell policy benefits
• Record policyholder information for reporting and transactional purposes while providing excellent customer service

Required Qualifications

• High school diploma or equivalent
• Basic Microsoft Office skills, including Word, Excel, and Outlook
• Minimum typing speed of 30 wpm
• Experience in a call center environment preferred
• Some insurance and/or sales experience preferred