Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist to handle inquiries and assist customers with account-related transactions.

Key Responsibilities

• Communicate effectively and professionally with customers regarding shareholder services
• Respond to inquiries and provide assistance with account transactions and issues
• Document interactions and follow up on unresolved inquiries while adhering to quality and compliance standards

Required Qualifications

• High School diploma or GED
• Call center experience
• 3+ months of customer service experience
• Proficient in Microsoft Office, particularly Word and Excel
• Ability to read, write, and speak English effectively